Articulation work is a critical factor in information infrastructure building projects that involve multiple and diverse communities. It brings awareness of language differences, ...
In these days, companies need highly flexible processes to deal with changing environments and competitors. Using traditional process models that have to be modeled in all detail...
The paper combines and extends the technologies of fuzzy sets and association rules, considering users’ differential emphasis on each attribute through fuzzy regions. A fuzzy da...
Hospital surgery environments are dynamic and high risk. They require coordination across multiple groups whose incentives, cultures, and routines can conflict. In this paper, we ...
Yuqing Ren, Sara B. Kiesler, Susan R. Fussell, Pet...
Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is...
Mary Tate, Joerg Evermann, Beverley G. Hope, Stuar...
The media industry is challenged to find new lines of business as technology redefines content, distribution and customer expectations. This is a case study of Oxygen Media where ...
Enterprise systems promise to integrate the processes of an entire enterprise. To attain this promise, users must do more than accept the technology; they must adhere to the proce...
Nicholas Berente, Danail Ivanov, Betty Vandenbosch
This paper describes an ongoing technology investigation to assess the value and utility of social bookmarking on a corporate intranet. We hypothesize that social bookmarking woul...
Laurie E. Damianos, Donna L. Cuomo, John Griffith,...
Technology to support knowledge transfer and cooperative inquiry must offer its users the ability to effectively interpret knowledge structures produced by collaborators. Communic...