The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
New systems can be created by assembling a set of elementary services provided by various stakeholders in a service composition. Service composition is not a trivial endeavor and ...
In recent years the scientific journal market faces significant evolutions that may cause major changes in the way of publishing research results. In this connection, open access ...
Up to now, there has been little academic support for the challenges of IT governance/IT management. As a reaction, various best practice frameworks - like COBIT or CMMI - were de...
With the growing economic importance of open source, we need to improve our understanding of how open source software development processes work. The analysis of code contribution...
In the last decade, blogs have exploded in number, popularity and scope. However, many commentators and researchers speculate that blogs isolate readers in echo chambers, cutting ...
In today’s business environment, deception is commonplace. In hiring situations, successful deception by job candidates can lead to a poor fit between the candidate’s abilitie...
A common problem in many user studies is gathering natural user behavior unintrusively over a long period of time. We describe a methodology for conducting passive longitudinal st...
In the United States, congress has set goals for the diffusion of e-government initiatives. One of congress goals for 2007 was for 80% of tax and informational returns to be fil...