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BPM
2009
Springer
144views Business» more  BPM 2009»
13 years 9 months ago
BPR Best Practices for the Healthcare Domain
Abstract. Healthcare providers are under pressure to work more efficiently and in a more patient-focused way. One possible way to achieve this is to launch Business Process Redesig...
Mariska Netjes, Ronny Mans, Hajo A. Reijers, Wil M...
BPM
2008
Springer
136views Business» more  BPM 2008»
14 years 1 months ago
On the Formal Generation of Process Redesigns
Business Process Redesign (BPR) is a process oriented methodology to improve organizations. Although literature on BPR is available in abundance, little concrete support on how to ...
Mariska Netjes, Hajo A. Reijers, Wil M. P. van der...
CAISE
2006
Springer
14 years 3 months ago
Information Retrieval for Organizational Business Process Insight
To accomplish a business process redesign project successfully, an enterprise needs to gather information about its present business process situation as well identifying clear and...
Jon Espen Ingvaldsen
BPM
2006
Springer
128views Business» more  BPM 2006»
14 years 3 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
BPM
2000
Springer
106views Business» more  BPM 2000»
14 years 3 months ago
Using Formal Analysis Techniques in Business Process Redesign
Formal analysis techniques can deliver important support during business process redesign efforts. This chapter points out the (potential) contribution of these formal analysis tec...
Kees M. van Hee, Hajo A. Reijers
ICEIS
2007
IEEE
14 years 5 months ago
Performing Business Process Redesign with Best Practices: An Evolutionary Approach
Although extensive literature on BPR is available, there is still a lack of concrete guidance on actually changing processes for the better. In this paper we propose and detail out...
Mariska Netjes, Selma Limam Mansar, Hajo A. Reijer...