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42
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SIGUCCS
2009
ACM
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Information Technology
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SIGUCCS 2009
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Frontline support at Princeton University: a centralized and decentralized approach
14 years 5 months ago
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www.princeton.edu
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
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