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37
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WSC
2008
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Modeling And Simulation
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WSC 2008
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Enhanced Bandwidth-Delay Based Routing Algorithm for a packet-switched virtual call centre environment
14 years 1 months ago
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www.informs-sim.org
Traditionally call centres were based on circuit-switched systems. But with the advancement of communication technologies, call centres have shifted to packet-switched systems. Th...
Akinbola Adetunji, Hadi Larijani
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