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ATAL
2005
Springer
14 years 5 months ago
Agent-based virtual organisations for the Grid
The ability to create reliable and scalable virtual organisations (VOs) on demand in a dynamic, open and competitive environment is one of the major challenges that underlie Grid ...
Jigar Patel, W. T. Luke Teacy, Nicholas R. Jenning...
HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
14 years 6 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu