IJMMS
2006
13 years 11 months ago
2006
This study reports on several typical scenarios of the use of email notification interface agents under the influence of critical incidents. An interface agent is a reactive, coll...
CHI
2009
ACM
15 years 3 days ago
2009
ACM
One approach to reducing the costs of usability testing is to facilitate the automatic detection of critical incidents: serious breakdowns in interaction that stand out during sof...