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ECIS
2001
14 years 2 months ago
A Review of the Issues Associated with Customer Relationship Management Systems
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
Ben Light
AMINING
2003
Springer
293views Data Mining» more  AMINING 2003»
14 years 5 months ago
Data Mining Oriented CRM Systems Based on MUSASHI: C-MUSASHI
Abstract. MUSASHI is a set of commands which enables us to efficiently execute various types of data manipulations in a flexible manner, mainly aiming at data processing of huge a...
Katsutoshi Yada, Yukinobu Hamuro, Naoki Katoh, Tak...
ADC
2003
Springer
162views Database» more  ADC 2003»
14 years 5 months ago
Automated Data Warehousing for Rule-based CRM Systems
This paper proposes a novel way of automatically developing data warehouse configuration in rule-based CRM systems. Rule-based CRM systems assume that marketing activities are re...
Han-joon Kim, Taehee Lee, Sang-goo Lee, Jonghun Ch...