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    IJCAI
    2007
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    Automatically Selecting Answer Templates to Respond to Customer Emails
    14 years 9 days ago
    Automatically Selecting Answer Templates to Respond to Customer Emails
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    Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
    Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
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