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27
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IJCAI
2007
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Artificial Intelligence
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IJCAI 2007
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Automatically Selecting Answer Templates to Respond to Customer Emails
14 years 26 days ago
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www.ijcai.org
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
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