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    Dynamic active probing of helpdesk databases
    13 years 12 months ago
    Dynamic active probing of helpdesk databases
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    Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
    Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...
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