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    KDD
    1997
    ACM
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    Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
    14 years 4 months ago
    Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
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    As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
    Paul Xia
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