Abstract. Just recently many organisations get involved with process performance management (PPM). It appears, however, that PPM initiatives confront organisations with multi-facet...
This paper reports on the design of a collaborative system to support citizens' advisory services. Recent research on the adoption of collaborative technologies indicates that...
This paper explores an ongoing conflict concerning the nature of software design. This conflict manifests itself as antagonism between managers and developers, debates about agile ...
Maturity models are a well-known instrument to support the improvement of functional domains in IS, like software development or testing. While maturity models may share a common s...
Marlies van Steenbergen, Rik Bos, Sjaak Brinkkempe...
Enterprise architecture (EA) describes the fundamental structure of an organization from business to IT. EA as a practice as well as a research topic has been around for several ye...
Enterprise Resource Planning (ERP) systems have become essential in industry, yet the potential value created through system use can be illusive due to poor usability. Extensive in...
Tamara Babaian, Wendy T. Lucas, Jennifer Xu, Heikk...