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CIKM
2008
Springer
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Information Technology
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CIKM 2008
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Identification of class specific discourse patterns
14 years 1 months ago
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www.cse.iitb.ac.in
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
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