Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to suppor...
This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. ...
Abstract. Most reported literature on evaluation of e-government systems tend to focus on narrow aspects of project design and implementation. The larger context of development and...