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EGOV
2003
Springer
14 years 4 months ago
Language and Technology Literacy Barriers to Accessing Government Services
The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity'barri...
Etienne Barnard, Laurens Cloete, Hina Patel
EGOV
2007
Springer
14 years 5 months ago
E-Services for Citizens: The Dutch Usage Case
In most countries, the maturity of eService delivery is measured by the supply of electronic service delivery. However, in many countries there is a gap between the supply and dema...
Jan van Dijk, Willem Pieterson, Alexander van Deur...