IJHCI
2002
13 years 11 months ago
2002
This article describes automated tools for increasing organizational awareness within a global enterprise. The MITRE Corporation is the context for the current work, however the t...
CHI
2000
ACM
14 years 3 months ago
2000
ACM
When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice’s questions. But often, novices have difficulty characterizing...