help-desk responses | Sciweavers

IJCAI
2007

175views Artificial Intelligence» more IJCAI 2007»

A Predictive Approach to Help-Desk Response Generation

14 years 4 months ago

We are developing a corpus-based approach for the prediction of help-desk responses from features in customers’ emails, where responses are represented at two levels of granular...

Yuval Marom, Ingrid Zukerman

claim paper

Read More »

click to vote

AAAI
2007

64views Intelligent Agents» more AAAI 2007»

A Meta-learning Approach for Selecting between Response Automation Strategies in a Help-desk Domain

14 years 5 months ago

Download www.csse.monash.edu.au

We present a corpus-based approach for the automation of help-desk responses to users’ email requests. Automation is performed on the basis of the similarity between a request a...

Yuval Marom, Ingrid Zukerman, Nathalie Japkowicz

claim paper

Read More »

Sciweavers

Explore & Download

Productivity Tools

Document Tools

Image Tools

Sciweavers