help-desk responses | Sciweavers

IJCAI
2007

175views Artificial Intelligence» more IJCAI 2007»

A Predictive Approach to Help-Desk Response Generation

14 years 19 days ago

We are developing a corpus-based approach for the prediction of help-desk responses from features in customers’ emails, where responses are represented at two levels of granular...

Yuval Marom, Ingrid Zukerman

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AAAI
2007

64views Intelligent Agents» more AAAI 2007»

A Meta-learning Approach for Selecting between Response Automation Strategies in a Help-desk Domain

14 years 1 months ago

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We present a corpus-based approach for the automation of help-desk responses to users’ email requests. Automation is performed on the basis of the similarity between a request a...

Yuval Marom, Ingrid Zukerman, Nathalie Japkowicz

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