Sciweavers

INTERACT
2003
14 years 10 days ago
Questioning the Effectiveness of Contextual Online Help: Some Alternative Propositions
: Most online help systems on the market prove unsuited to the actual needs of novice users. Although recent research has focused on the design and implementation of contextual, ad...
Antonio Capobianco
SIGDOC
2006
ACM
14 years 4 months ago
What users say they want in documentation
While earlier work provided a partial view of users’ preferences about manuals, for most users in most work contexts the important question remains open: What do users want in d...
David G. Novick, Karen Ward
SIGDOC
2009
ACM
14 years 5 months ago
The macro-structure of use of help
Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
Oscar D. Andrade, Nathaniel Bean, David G. Novick