Many businesses are now using online communities to interact with their customers and to realise the many benefits such communities offer. However, there remains little understand...
The literature on industrial clusters has not focused heavily on the role of the ICT infrastructure, nor on the potential implications of electronic commerce . In this paper, we e...
The increasing availability of web services necessitates efficient discovery and execution framework. The use of xml at various levels of web services standards poses challenges t...
Naveen Srinivasan, Massimo Paolucci, Katia P. Syca...
This paper examines the information security implications of the Sarbanes-Oxley (SOX) Act of 2002. It is well-established in the information systems field that managers do not ran...
Dynamic technology-driven circumstances fortify academic librarians’ reconsideration of their professional purposes, processes and relationships. In response, California Polytec...
Mary M. Somerville, Anita Mirijamdotter, Lydia Col...
While spam is considered a crucial problem for both companies and ordinary computer users, little is known about how spam actually affects companies and which anti-spam techniques...
Although customer relationship management (CRM) is currently gaining widespread popularity in several disciplines and industries, mobile medium as an element of CRM is rarely take...
Jaakko Sinisalo, Jari Salo, Heikki Karjaluoto, Mat...
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
Unstable software requirements are common and call for Agile practices. On the other hand, quality standards and recommendations, to which companies must adhere to play in selecte...