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    CTW
    2002
    74views more  CTW 2002»
    Nine Steps to Move Forward from Error
    13 years 7 months ago
    Nine Steps to Move Forward from Error
    Download  www.ctlab.org
    : Following celebrated failures stakeholders begin to ask questions about how to improve the systems and processes they operate, manage or depend on. In this process it is easy to ...
    David D. Woods, Richard I. Cook
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    INTERACT
    2007
    97views Human Computer Interaction» more  INTERACT 2007»
    Recognising Erroneous and Exploratory Interactions
    13 years 8 months ago
    Recognising Erroneous and Exploratory Interactions
    Download  www.dcs.qmul.ac.uk
    A better understanding of “human error” is needed to help overcome problems of people assuming they are to blame for their inability to use poorly designed technology. In order...
    Jonathan Back, Ann Blandford, Paul Curzon
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