CHI
2000
ACM
14 years 1 days ago
2000
ACM
This paper introduces a new application area for agents in the computer interface: the support of human-human interaction. We discuss an interface agent prototype that is designed...
CHI
2003
ACM
14 years 28 days ago
2003
ACM
There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...