185
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CHI
2000
ACM
15 years 11 months ago
2000
ACM
This paper introduces a new application area for agents in the computer interface: the support of human-human interaction. We discuss an interface agent prototype that is designed...
171
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CHI
2003
ACM
16 years 18 days ago
2003
ACM
There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...