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    Enhanced Bandwidth-Delay Based Routing Algorithm for a packet-switched virtual call centre environment
    14 years 7 months ago
    Enhanced Bandwidth-Delay Based Routing Algorithm for a packet-switched virtual call centre environment
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    Traditionally call centres were based on circuit-switched systems. But with the advancement of communication technologies, call centres have shifted to packet-switched systems. Th...
    Akinbola Adetunji, Hadi Larijani
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