ICEXSS
2010
13 years 7 months ago
2010
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
ICEXSS
2010
13 years 7 months ago
2010
The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organizat...