DSS
2007
14 years 12 days ago
2007
There is much literature in the area of emergency response management systems. Even so, there is in general a lacuna of literature that deals with the issue of measuring the effec...
DSOM
2008
Springer
14 years 2 months ago
2008
Springer
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
CIA
2006
Springer
14 years 4 months ago
2006
Springer
This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the speci...
PCI
2005
Springer
14 years 6 months ago
2005
Springer
Security incident management is one of the critical areas that offers valuable information to security experts, but still lacks much development. Currently, several security incide...