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There is much literature in the area of emergency response management systems. Even so, there is in general a lacuna of literature that deals with the issue of measuring the effec...
Jin Ki Kim, Raj Sharman, H. Raghav Rao, Shambhu J....
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
This paper presents an agent-based approach for error detection in incident management organizations. The approach consists of several parts. First, a formal approach for the speci...
Mark Hoogendoorn, Catholijn M. Jonker, Jan Treur, ...
Security incident management is one of the critical areas that offers valuable information to security experts, but still lacks much development. Currently, several security incide...
Meletis A. Belsis, Alkis Simitsis, Stefanos Gritza...