This paper presents an investigation of the self-serving biases of interface agent users. An experiment that involved 202 MS Office users demonstrated that, in contrast to the sel...
This study reports on several typical scenarios of the use of email notification interface agents under the influence of critical incidents. An interface agent is a reactive, coll...
Theoretically motivated planning systems often make assumptions about their environments, in areas such as the predictability of action e ects, static behavior of the environment,...
We studied the role of the competence of an interface agent that helped users to learn and use a text editor. Participants in the study made a set of changes to a document with th...
People are performing increasingly complicated actions on the web, such as automated purchases involving multiple sites. Things often go wrong, however, and it can be difficult to...
We motivate an approach to evaluating the utility of lifelike interface agents that is based on human eye movements rather than questionnaires. An eye tracker is employed to obtai...
Helmut Prendinger, Chunling Ma, Jin Yingzi, Arturo...