Sciweavers

CHI
2003
ACM
14 years 11 months ago
Interpersonal cues and consumer trust in e-commerce
E-commerce stretches interactions over space and time, and thus requires more trust than traditional shopping. Current approaches to building trust in e-commerce focus on cognitiv...
Jens Riegelsberger
CHI
2003
ACM
14 years 11 months ago
Shiny happy people building trust?: photos on e-commerce websites and consumer trust
Designing for trust in technology-mediated interaction is an increasing concern in CHI. In advertising, images of people have long been used to create positive attitudes to produc...
Jens Riegelsberger, Martina Angela Sasse, John D. ...