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BEHAVIOURIT
2004
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13 years 11 months ago
Empathy and online interpersonal trust: A fragile relationship
Abstract. The rapid growth of personal email communication, instant messaging and online communities has brought attention to the important role of interpersonal trust in online co...
Jinjuan Feng, Jonathan Lazar, Jenny Preece
CHI
2002
ACM
14 years 11 months ago
Effects of four computer-mediated communications channels on trust development
When virtual teams need to establish trust at a distance, it is advantageous for them to use rich media to communicate. We studied the emergence of trust in a social dilemma game ...
Nathan Bos, Judith S. Olson, Darren Gergle, Gary M...