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    ACMSE
    2004
    ACM
    117views Theoretical Computer Science» more  ACMSE 2004»
    Interface design for a modern software ticketing system
    14 years 4 months ago
    Interface design for a modern software ticketing system
    Download  www.vuse.vanderbilt.edu
    This paper describes issues in the design of IT-centric trouble-ticketing applications. Two prototypes are presented. The first introduces a user-centric, webaccessible thick clie...
    Minhui Xie, Mark Tomlinson, Bobby Bodenheimer
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