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    MANSCI
    2008
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    Staffing Multiskill Call Centers via Linear Programming and Simulation
    13 years 11 months ago
    Staffing Multiskill Call Centers via Linear Programming and Simulation
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    We study an iterative cutting-plane algorithm on an integer program, for minimizing the staffing costs of a multiskill call center subject to service-level requirements which are e...
    Mehmet Tolga Çezik, Pierre L'Ecuyer
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