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28
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SIGDOC
2009
ACM
116
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Document Analysis
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SIGDOC 2009
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The micro-structure of use of help
14 years 6 months ago
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www.cs.utep.edu
To see whether, from the user’s standpoint, muddling through with trial-and-error exploration of the interface actually works as well as consulting help, we analyzed video recor...
David G. Novick, Oscar D. Andrade, Nathaniel Bean
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