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39
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CHI
2007
ACM
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Human Computer Interaction
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CHI 2007
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A study of out-of-turn interaction in menu-based, IVR, voicemail systems
15 years 26 days ago
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academic.udayton.edu
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
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