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    CHI
    2007
    ACM
    193views Human Computer Interaction» more  CHI 2007»
    A study of out-of-turn interaction in menu-based, IVR, voicemail systems
    14 years 12 months ago
    A study of out-of-turn interaction in menu-based, IVR, voicemail systems
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    We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
    Saverio Perugini, Taylor J. Anderson, William F. M...
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