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SIGUCCS
2000
ACM
14 years 4 months ago
Knowledge Management: A Cookbook for Beginners
Knowledge Management is a necessary and integral part of an effective and successful support organization, yet it is also a buzzword that is perhaps over-hyped and over-used. How ...
Geoffrey Marsh
HICSS
2007
IEEE
145views Biometrics» more  HICSS 2007»
14 years 6 months ago
Measuring Knowledge Management Projects: Fitting the Mosaic Pieces Together
This paper seeks to develop an integrated perspective on knowledge management (KM) project measurement. Based on a review of the existing literature, a theoretical framework which...
Alton Yeow-Kuan Chua, Dion Hoe-Lian Goh