WM
2003
14 years 2 months ago
2003
: Coping with complex and dynamic environments forces companies to invest in the resource knowledge for the maintenance of their operational reliability; they have to create and to...
KDD
1997
ACM
14 years 4 months ago
1997
ACM
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...