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ECIS
2001
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Information Technology
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ECIS 2001
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The golden circle: A case study of organizational change at the London Ambulance Service
14 years 26 days ago
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is2.lse.ac.uk
This paper analyzes the way in which the London Ambulance Service (LAS) recovered from the events of October 1992, when it implemented a computer aided despatch system (LASCAD) th...
Kathy McGrath
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