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    Incentive Compatible Mechanisms for Group Ticket Allocation in Software Maintenance Services
    14 years 7 months ago
    Incentive Compatible Mechanisms for Group Ticket Allocation in Software Maintenance Services
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    A customer reported problem (or Trouble Ticket) in software maintenance is typically solved by one or more maintenance engineers. The decision of allocating the ticket to one or m...
    Karthik Subbian, Ramakrishnan Kannan, Raghav Kumar...
    posted by raghavgautam
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