HCI
2009
13 years 10 months ago
2009
Abstract. IT service delivery is challenging to study. It is characterized by interacting systems of technology, people, and organizations. The work is sometimes reactive, sometime...
INTERACT
2003
14 years 1 months ago
2003
: A large body of research shows that familiarity between speakers makes their use of referring expressions more effective. This paper presents two studies that suggest that it’s...