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    CAISE
    2005
    Springer
    110views Information Technology» more  CAISE 2005»
    An Ontological Approach for Eliciting and Understanding Needs in e-Services
    14 years 5 months ago
    An Ontological Approach for Eliciting and Understanding Needs in e-Services
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    Abstract. The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of...
    Ziv Baida, Jaap Gordijn, Hanne Sæle, Hans Ak...
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