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30
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CAISE
2005
Springer
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Information Technology
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CAISE 2005
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An Ontological Approach for Eliciting and Understanding Needs in e-Services
14 years 6 months ago
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www.baida.nl
Abstract. The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of...
Ziv Baida, Jaap Gordijn, Hanne Sæle, Hans Ak...
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