SIGDOC
2006
ACM
14 years 5 months ago
2006
ACM
Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
AH
2008
Springer
14 years 5 months ago
2008
Springer
Two groups of 8 participants experimented two enhancements of standard online help for the general public during one hour: adaptive proactive (AP) assistance and multimodal user su...