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33
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SIGDOC
2006
ACM
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SIGDOC 2006
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Why don't people read the manual?
14 years 5 months ago
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www.cs.utep.edu
Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
David G. Novick, Karen Ward
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