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    SIGDOC
    2006
    ACM
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    Why don't people read the manual?
    14 years 28 days ago
    Why don't people read the manual?
    Download  www.cs.utep.edu
    Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
    David G. Novick, Karen Ward
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