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    EMNLP
    2010
    127views Natural Language Processing» more  EMNLP 2010»
    Classifying Dialogue Acts in One-on-One Live Chats
    13 years 10 months ago
    Classifying Dialogue Acts in One-on-One Live Chats
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    We explore the task of automatically classifying dialogue acts in 1-on-1 online chat forums, an increasingly popular means of providing customer service. In particular, we investi...
    Su Nam Kim, Lawrence Cavedon, Timothy Baldwin
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