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    Knowledge representation concepts for automated SLA management
    14 years 16 days ago
    Knowledge representation concepts for automated SLA management
    Download  ibis.in.tum.de
    Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
    Adrian Paschke, Martin Bichler
    claim paper
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