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    ISSRE
    2006
    IEEE
    102views Software Engineering» more  ISSRE 2006»
    Queuing Models for Field Defect Resolution Process
    14 years 5 months ago
    Queuing Models for Field Defect Resolution Process
    Download  www.engr.uconn.edu
    This paper explores a novel application of queuing theory to the corrective software maintenance problem to support quantitative balancing between resources and responsiveness. In...
    Swapna S. Gokhale, Robert E. Mullen
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