SIGDOC
2009
ACM
14 years 6 months ago
2009
ACM
Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
SIGDOC
2009
ACM
14 years 6 months ago
2009
ACM
To see whether, from the user’s standpoint, muddling through with trial-and-error exploration of the interface actually works as well as consulting help, we analyzed video recor...