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    SIGDOC
    2009
    ACM
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    The macro-structure of use of help
    14 years 5 months ago
    The macro-structure of use of help
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    Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
    Oscar D. Andrade, Nathaniel Bean, David G. Novick
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