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    A Meta-learning Approach for Selecting between Response Automation Strategies in a Help-desk Domain
    14 years 1 months ago
    A Meta-learning Approach for Selecting between Response Automation Strategies in a Help-desk Domain
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    We present a corpus-based approach for the automation of help-desk responses to users’ email requests. Automation is performed on the basis of the similarity between a request a...
    Yuval Marom, Ingrid Zukerman, Nathalie Japkowicz
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