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    KDD
    2008
    ACM
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    Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry
    14 years 12 months ago
    Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry
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    Text classification has matured as a research discipline over the last decade. Independently, business intelligence over structured databases has long been a source of insights fo...
    Shantanu Godbole, Shourya Roy
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