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    ICSM
    2008
    IEEE
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    Retrieving relevant reports from a customer engagement repository
    14 years 6 months ago
    Retrieving relevant reports from a customer engagement repository
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    Customers of modern enterprise applications commonly engage the vendor of the application for onsite troubleshooting and fine tuning of large deployments. The results of these eng...
    Dharmesh Thakkar, Zhen Ming Jiang, Ahmed E. Hassan...
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