Sciweavers

CSCW
2006
ACM
14 years 6 months ago
The practical indispensability of articulation work to immediate and remote help-giving
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...