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    WSC
    2008
    85views Modeling And Simulation» more  WSC 2008»
    Managing workforce resource actions with multiple feedback control schemes
    14 years 1 months ago
    Managing workforce resource actions with multiple feedback control schemes
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    Demand disturbances in service businesses are typically managed by resource actions such as hiring, releasing and cross training of the workforce. The magnitudes of resource actio...
    Young M. Lee, Lianjun An, Daniel Connors
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